Legal notice

Seller

PEEKLESSLY

Phone Number

+81 90-4783-4973

Email

support@peeklessly.com

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (JST)
Saturday – Sunday: Limited support available (JST)

Business Address

2F-C, Shibuya Dogenzaka Tokyu Building
1-10-8 Dogenzaka, Shibuya-ku
Tokyo, Japan

Product Prices

All product prices are displayed on each product page.

Additional Fees

• Free standard shipping worldwide.
• All customs duties and import taxes are included in the price shown at checkout. No additional charges are required upon delivery.

Payment Methods

We accept the payment methods displayed at checkout, including major credit cards and other supported payment providers.

Payment Timing

Payment is charged at the time your order is placed.

Order Processing

Orders are processed within 1–5 business days after payment confirmation.

Shipping & Delivery

Estimated delivery times vary depending on the destination country or region. Please refer to our Shipping Policy for detailed delivery estimates.

Order Changes & Cancellations

Orders may be modified or cancelled only before they have been processed for shipment. Once an order has been dispatched, it cannot be cancelled. Please contact us as soon as possible if you need to make changes.

Returns & Refunds

Returns are accepted within 30 days of receiving your order.

To be eligible for a return, items must meet the following conditions:

• Unworn and unused
• In original condition with all original packaging included
• Sale items are final sale and not eligible for return or exchange unless faulty, damaged, or incorrect, subject to applicable consumer protection laws.

Return shipping costs, including any applicable customs duties, taxes, or import fees, are the responsibility of the customer (except for faulty or incorrect items).

Any customs duties, import taxes, customs clearance fees, brokerage fees, or other charges paid directly by the customer to customs authorities, carriers, or other third parties are not refundable by PEEKLESSLY, except where otherwise required by applicable law.

Refund Processing

All returns are subject to physical inspection upon arrival. Once we receive your returned item and confirm its eligible condition, your refund will be processed within 2 business days.

Please note that business days do not include weekends or public holidays.

Refunds will be issued to your original payment method or as store credit, based on your preference, except where applicable law requires otherwise.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us at support@peeklessly.com as soon as possible (preferably within 30 days of receiving your order).

Please include your order number and clear photos of the item. For confirmed faulty or incorrect items, PEEKLESSLY will cover all return shipping costs and any applicable customs duties, or provide a free replacement or full refund.

Contact

Email: support@peeklessly.com
Phone: +81 90-4783-4973